Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund under the following conditions:

Returns

• Items can be returned within 7 days of delivery.
• The product must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Used or damaged products (not due to our fault)
• Personal care items (if opened)
• Discounted or clearance items

Refunds

• Once we receive and inspect your returned item, we will notify you.
• If approved, your refund will be processed within 5–7 business days.
• Refunds will be issued via Cash on Delivery reversal / Bank transfer / EasyPaisa / JazzCash (depending on your payment method).

Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, contact us within 48 hours of delivery.

Return Shipping

• Customers are responsible for return shipping costs unless the product is damaged or incorrect.
• Delivery charges are non-refundable.

Damaged or Wrong Items

• If you receive a damaged or incorrect product, please contact us within 48 hours with pictures as proof.